The Roosevelt impressed with extremely friendly staff in every department. I did not witness an unhappy staffer face over four days at the hotel. Particularly good service was experienced in three hotel-owned restaurants and bars.
The Sazerac Bar - I had the pleasure of a "deal" on Van Winkle Family Reserve Rye, as I finished the last bottle in the grand old bar. All the bartenders had strong personalities, and the young man serving the Van Winkle did not give me a choice on how I wanted the whiskey. "I'm going to leave this neat", he announced. Of course, this is how I wanted it. Then he recommended allowing it to breathe for a few minutes, drinking ice water to cool my mouth, and then having just a small sip. The thirteen year rye was fantastic, with vanilla and peppery spice, and a little hint of orange. On another visit, I enjoyed the Ramos Gin Fizz, which came with a great preparatory show by another bartender. He let the drink sit for several minutes before finishing off the foam cap. The knowledgeable and studious staff, performing duties tightly in a highly dignified manner, were exactly what you would want from a historic bar of this sort.
Fountain Lounge - Live music each night may have been the main attraction, but the food and service were just as attractive. An almost black smoked chicken gumbo with andouillle sausage and rice had nice spice and balanced flavors. A bitter chocolate Pots de Creme was excellent, but outdone by the warm Valrhona chocolate brownie with Amaretto caramel ice cream. Truly melt in your mouth desserts. Late night service for our party of twelve was handled smoothly, and coffee to go was freshly made, and large!
Teddy's Cafe - I am a sucker for great coffee, and it was found at Teddy's. From fresh brewed to a dry cappuccino, and even a mocha, all were very satisfying. The cafe featured a full lineup of pastries, bagels, and gelatos, and the staff was so very friendly, and fast on the delivery. I waited less than two minutes on each of several visits. I could have happily relaxed in Teddy's contemporary atmosphere with coffee for extended times.
The Roosevelt displayed a highest level of southern service and charm, at a reasonable luxury price. All staff members that I engaged were positive and eager to help with whatever I needed. Restaurant service, dining recommendations, transportation, arranging for late arrival, and booking a last-minute extra night were all handled promptly, and in an impressive way that left me feeling joyful.
The Roosevelt New Orleans, A Waldorf Astoria Hotel - 130 Roosevelt Way, New Orleans, LA 70112